Resort Rio

Resort is perfect but trip.com is worst. Never book with them.

The rooms are quite decent, housekeeping staff is very friendly. Must appreciate Mr. Vishwas from housekeeping team who has been very dedicated with his work. Much recommended. The location is quite peaceful and calm, I strongly recommend Rio Resort!

Subject: Feedback on Staff Behavior during My Stay Dear Hotel Resort Reo, I recently stayed at Resort Reo from 09th March,25 to 12th March,25 and I wanted to bring an issue to your attention regarding my experience with some of the staff. Unfortunately, I encountered the Way The Security Team & Reception Girl did with us As we found unprofessional attitude, dismissive responses, lack of courtesy Cause I was hotelier worked with J W Marriott Areocity New Delhi as a Concierge manager also respect the Hotels norms and Every Guest must be Adhere the same but guest seeks Proper Information some time vary from hotel to hotel and the way your team not assisting customer and educating rather they shouts and threating that go and give response feedback anywhere we will not care we are five star property uffh this attitude one day spoil the goodwill of the property. This was quite disappointing, as I had expected a more welcoming and professional service. e.g., "When I asked for assistance with bath robe cause we need to spend some time at pool there no one shared this that bathrobe is not allowed at pool area but you can avail the bath towel from the Pool area let me assist with you with pool manager rather this way they have stopped us in Lobby and quarrelling that we will not let you go and asking us to return the towel which was with us and they have made unnecessary drama on that any how I have given him that towel and standing in undergarments as lady from reception took it and arrogantly took it and said you go in the same way after twice I said if you will not allow this and return my towel will get back to my room and also we said you have to give proper information to the guest at hotel that how their stay becomes comfortable also in room we have called housekeeping many times for essential but it was also given very late as I found hotel staff have some rude behavior. I believe that excellent guest service is key to a positive guest experience, and I hope you will address this matter with your team. I trust that your hotel values guest satisfaction, and I would appreciate knowing how you plan to ensure better service in the future. Thank you for your time and consideration. Best regards, Kamal Kishor Mehta Mahindra Team

I cannot say enough good things about resort Rio five star property the staff was incredibly friendly and helpful we stay in ultra luxury which was well designed and well maintained also clean and comfortable also going to the other restaurants like jalsa which was vegetarian and famous for rajastani thali the food quality was too yummy also pickle mango too spread with different varieties like breakfast and all thank you mr Ramchandra given us good services and also special thanks to Mrs pritam we will definitely come on next business trip with same group thank you resort rio

All given services provided by resort rio extremely satisfied and room location also wonderful food quality also fantastic and variety of food in different different varieties thank you Mr Ramchandra given us good service and also special thanks to Mrs Pritam we will definitely come on next business trip thank you resort rio five star ⭐ property

Staff was very co operative and food was yum. Thanks to pickled mango restro for treating us at our best